Jobs

Position Overview

The Hope Centre is seeking a compassionate and energetic Business Operations Manager who is an adept problem solver with a sound understanding and appreciation for the challenges faced by those most vulnerable in our community. Reporting to the CEO, this position is responsible for overseeing the day-to-day operations of the organization’s programs and physical facilities. The Business Operations Manager plays a key role in ensuring programs are sustainable, meet client needs and are consistent with the mission, vision, and values of the organization. As a strong leader, the Business Operations Manager effectively leads the centre’s staff in successfully delivering programs and services in a manner that promotes the dignity, respect, and safety of our clients.

About Us

Established in 1974, The Hope Centre has continued to provide a continuum of programs and services to Welland’s most vulnerable community members struggling with poverty. With the commitment of staff, volunteers, and donors we assist and strengthen our community by attending to the basic needs of its most vulnerable citizens. Our programs and services also aim to empower our community members by providing a safe space to learn new skills, build resiliency and enhance employability.

Key Responsibilities

• Oversee the delivery of essential programs including food security, housing (both transitional housing and emergency bed), prevention and resource services aimed at improving the health and well-being of our clientele while providing opportunities for successful independence.
• Identify opportunities for new programs and services based on needs of clients and community.
• Responsible for the selection, training, development, and evaluation of staff.
• Organize, schedule, and oversee the work of food security, housing, and client resource services program staff, ensuring that client service delivery is carried out in a manner that supports the mission, vision, and values of the organization.
• Develop, update, and implement policies and procedures for all programs.
• Work closely with CEO to provide input into strategic planning.
• Hire and coordinate contracted and subcontracted cleaning and grounds maintenance services.
• Order office and program supplies including managing food stock for food security program.
• Organize and coordinate logistics to retrieve donations for food security program.
• Resolve building issues for tenants in transitional housing.
• Arrange service and maintenance of company vehicles.

Qualifications

• Three (3) to five (5) years’ management experience preferably in a community-based agency.
• A diploma or bachelor’s degree in Social Work or related field, an asset.
• Some experience managing staff in a unionized environment, an asset.
• Strong commitment to client-centred culture combined with a passion for serving the vulnerable citizens in the community.
• Possess an understanding of the complexities surrounding homelessness and food security.
• Excellent understanding of services and supports available to clients in our community.
• Adept at managing multiple, conflicting priorities and projects while at the same time maintaining the integrity of each of the organization’s programs and services and upholding the organization’s core values.
• Excellent foundation of personal ethics and integrity with a commitment to confidentiality.
• Demonstrated competency with Microsoft Office Suite, intermediate skill with Word and Excel.
• Ability to learn and understand databases.
• Advanced interpersonal skills, capable of resolving issues in a professional, prompt manner while upholding the values of respect, equity, and safety.

Working Conditions

• The Business Operations Manager primarily works in an office environment however spends a small portion of the workweek travelling to and from The Hope Centre’s housing facilities, particularly the emergency bed facility.
• Expected to provide on call, emergency support, on a bi-weekly basis to support emergency bed staff and respond to client housing emergencies.
• Frequent communication and interaction with clientele.

The Hope Centre is an equal opportunity employer and welcomes all interested applicants to submit their detailed cover letter and résumé to careers@hroffsite.ca by July 8, 2021. We thank all applicants, however, only those selected for an interview will be contacted. The Hope Centre will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process.

WE HAVE AN OPPORTUNITY FOR YOU!

Are you a detail-oriented person who is knowledgeable and passionate about the food industry?! Do you want to be a part of a family-like team dedicated to providing quality meat products to a variety of customers? Well then, we think you need to join our team!

THE POSITION: BUTCHER

Reporting to the Owner and Operator, Butcher/Meat Cutters are tasked with using their skills and knowledge of meat products to perform all tasks associated with preparing cuts of meat for retail sale to our customers. This includes using a variety of tools and equipment to cut, process and portion various cuts of meat, in addition to weighing, packaging, storing and pricing meats.

PERKS OF THE POSITION:

• A very competitive wage with the opportunity for increases.
• Both autonomy and support – we’re leaving the meat to YOU! You’re responsible for ensuring that our customers receive the high-quality meats we’re known for, but we’re also here to support you as you grow with our team.
• Interesting and challenging work.
• A caring and attentive family-like team environment.
• Willing to train you!

 You will use your Expertise to:

• Cut, grind, process and prepare various kinds of meat for consumer consumption (i.e. beef, pork, chicken) using a variety of tools and equipment such as knives, saws, grinders, sausage stuffers, etc.
• Weigh, portion, package, label and price meat products.
• Ensure tools, equipment and work areas are kept sanitized, cleaned and maintained.
• Perform quality inspections on meats and other food products.
• Ensure proper storage and refrigeration of all meat items.
• Ensure that all product and service displays are well-stocked and priced accurately.
• Provide exceptional customer service by answering questions and offering advice.
• Adhere to all health and safety standards and regulations.

We’d REALLY like to meet you if you have…

 a.  The Qualifications:

• At least 5 years of experience in food preparation or meat cutting is required.
• Food Handler Certification required.
• Workplace Hazardous Materials Information System (WHMIS) Certificate preferred.
• Must have physical strength, hand-eye coordination and endurance.

b.  The Knowledge, Skills and/or Abilities:

• Excellent knowledge of meat products, cuts and preparation techniques.
• Ability to use a variety of tools and equipment safely, such as saws, knives and grinders.
• Excellent communication skills.
• Ability to be organized and manage time effectively and efficiently.
• Ability to multi-task and work under pressure, while always maintaining great attention to detail.
• Excellent customer service skills.
• Ability to be flexible, open and adapt quickly; embracing a positive attitude.
• Willingness to learn and assume other duties and responsibilities.

If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

Position Location: Fenwick, Ontario
Position Reports to: President
Job Type: Full-Time
Wages: $23-$25/hour; starting wage dependent on experience
Hours of Work: Up to 44 hours/week, Monday through Friday. Evenings and weekend hours to accommodate business demands and position requirements may be required.

WE HAVE AN OPPORTUNITY FOR YOU!

Are you a self-motivated, organized and positive person who loves to transform spaces? Do you want to be a part of a growing team dedicated to providing quality workmanship to all kinds of clients? Well then, we think you need to join our team!

THE POSITION: COMMERICAL/RESIDENTIAL RENOVATOR

Reporting to the Company President, you will be responsible for using your skills and knowledge of construction and carpentry to provide quality work and craftsmanship in both residential and commercial renovation projects, while always ensuring exceptional customer service to all our clients. Organization, accuracy and adaptability are essential to the success of this position.

PERKS OF THE POSITION

• Competitive wage.
• Both autonomy and support – you’re responsible for seeing a project through from start to finish; the success of each project depends on your hard work and dedication, but we’re also here to support you as you grow professionally with our team.
• A company vehicle that you are able to take home.
• Company cellphone.
• Interesting and challenging work.
• A caring and attentive team environment.

You will use your Expertise to:

Ensure the quality completion, from start to finish, of both commercial and residential construction and renovation projects as ordered by Project Managers.

• Provide exceptional workmanship in all carpentry-related job tasks including framing, drywall, trim, doors and windows, entry level kitchen installations and other various tasks as required.
• Perform all demolition and general cleanup duties for job sites.
• Use the proper tools and equipment required to complete project tasks safely and effectively.
• Work independently or as a team with minimal supervision to accomplish tasks in a timely manner.
• Adhere to all company specific standard operating procedures and guidelines.
• Follow all Work Safe Practices while on premises and on

Ensure Unparalleled Customer Service

• Provide exceptional customer service and maintain a positive, can-do attitude at all times.
• Consistently and effectively communicate with clients and Project Manager(s) to ensure ongoing client satisfaction.
• Ensure quality workmanship consistent with industry standards and stakeholder expectations
• Address all customer concerns in an appropriate manner to ensure the safety, respect and dignity of all parties involved.

We’d REALLY like to meet you if you have…

 a.  The Qualifications:

• 3-5 years of construction/renovation experience in commercial and/or residential projects.
• Valid Class G driver’s license, in good standing. Some travel may be required.
• Carpentry Certification, an asset.
• Must have own tools.
• Must have physical strength to perform necessary duties, hand-eye coordination and endurance.

b.  The Knowledge, Skills and/or Abilities:

• Excellent communication skills with a proficiency in English.
• Strong organizational skills and the ability to manage time effectively and efficiently.
• Ability to multi-task and act under pressure, while maintaining great attention to detail.
• General knowledge and understanding of the various construction trades, tools and terminologies.
• Strong customer service-oriented skills (i.e. attentive, communicative, empathetic, results-focused).
• Ability to be flexible, open and adapt quickly in a fast-paced work environment; embracing a “can do anything” approach.
• Ability to work well alone, as well as in a team environment.
• Willingness to learn and assume other duties and responsibilities.

 If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.