Ticketing Services Manager

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Position Location: Performing Arts Centre, 250 St. Paul Street St. Catharines, ON, Canada, L2R 3M2
Job Type: Full-time, permanent.
Hours of Work: Up to 40 hours/week, Monday through Friday. Evening and weekend hours may be required to accommodate business demands and position requirements.
Salary Range/Wage:  $65,000 to $75,000

 

The FirstOntario Performing Arts Centre (PAC) is building a team committed to strengthening our understanding of, and our relationship with, our diverse public. We are looking for a customer focused, innovative, and collaborative ticketing services leader to take on the role of Ticketing Services Manager, a critical member of this team.

 

ABOUT THE PAC

Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St. Catharines, Ontario, serving the Greater Niagara region. The centre features 4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full-time, and 40 part-time staff and over 100 volunteers. Events showcase music, dance, theatre, film, comedy, speakers, meetings, and community gatherings, ranging from 200-800-person capacity. Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region. The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.

The PAC provides a platform to share the artist’s unique voice showcasing diverse stories, history and lived experiences. We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told. We engage audiences across the Niagara Region by showcasing local, national, and international artists. We also engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts. Our community partnerships are built with Equity, Diversity, Inclusion at the forefront: partnerships with Brock University and various community organizations support work with local Black, Indigenous, Racialized and 2SLQBTQQIA+ artists.

Our mandate includes being a presenter and curator of live performing arts and entertainment, an economic driver for our City and region, and providing a vital support network for Niagara artists and arts organizations.

POSITION SUMMARY

The Ticketing Services Manager is responsible for managing the day-to-day operation of the ticket selling function of the PAC’s Box Office. This position is tasked with overseeing and coordinating all work performed by ticketing services team members and ensuring an unparalleled customer experience for both audiences and rental clients.

Through innovation, education, and experimentation with different aspects of ticketing and sales services, the Ticketing Services Manager will enhance the PAC’s relationship with the public by improving organizational responsiveness and competitiveness.  To augment this process, it is essential that the Ticketing Services Manager collaborate both within and across departments to ensure the effective capture, collection and sharing of strategic ticketing data and customer information to align strategies and support the successful execution of events.

To be successful in this position, the Ticketing Services Manager must be a self-driven, analytic, and technologically adept.

KEY RESPONSIBILITIES

Ticketing & Customer Services

  • Create and sustain a service culture within the Ticketing Services Department.
  • Oversee the management of ticketing and customer relationship management software.
  • Work with event promoters, partners, and in-house presenting department to build, edit, and manage events, pricing, and reporting activities in all ticket sales channels, including alternate revenue sources.
  • Efficiently manage ticketing services budgets to help meet budgeted goals.
  • Keep abreast of the latest ticket system capabilities, industry best practices and pertinent legislation.

Managing Ticketing Services Team

  • Directly manage and oversee the work of all ticketing services team to ensure efficiency and effectiveness with regard to ticket sales, distribution, and customer/client services.
  • Hire, train, schedule, develop, evaluate, and coach the team, always promoting an inclusive, creative, and results-oriented workplace culture.
  • Ensure compliance with all relevant policies, procedures, legislation, and regulations.

Internal and External Contact Collaboration & Reporting

  • Collaborate within and across departments to ensure consistent application of customer service.
  • Support and work collaboratively with the Marketing and Communications Manager to drive ticket sales, promote audience growth, and identify new revenue streams.
  • Provide consistent communication about event information.
  • Perform all aspects of ticketing services reporting including reconciliation of ticket sales.
  • Report and provide updates to the Head of Finance and Administration and management team.

QUALIFICATIONS

  • At least five (5) years’ experience in a managerial or supervisory role, leading teams and being accountable for the design and execution of budgets and strategies, required.
  • Experience in sales management and/or experience working for a professional performing arts centre, major entertainment venue or large cultural organization, preferred.
  • Bachelor’s degree or diploma in business, preferred.
  • Valid Ontario’s Driver’s license, Class “G,” with a clean driving record.

KEY CANDIDATE COMPETENCIES 

  • Knowledge and understanding of accounting principles and sound financial policies.
  • Ability to manage, motivate and evaluate the work of a team.
  • Exceptional customer service skills, capable of resolving issues in a professional manner.
  • Knowledge and understanding of information systems, skilled at maximizing system functionality.
  • Proficiency in Microsoft Office applications including Word and Excel.
  • Ability to build working relationships and meaningfully collaborate with internal and external contacts.
  • Flexibility and a willingness to adapt as business demands.

OUR PAC EMPLOYEE PROMISE

Working at the PAC means embracing the values of collaboration, creativity, care and continued learning. We offer a robust health and dental benefits plan including an employee assistance program and extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance.

HOW TO APPLY

If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca.

The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity.

At the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard.

We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

 

Marketing and Communications Manager

By Jobs No Comments
Position Location: Performing Arts Centre, 250 St. Paul Street St. Catharines, ON, Canada, L2R 3M2
Job Type: Full-time, permanent.
Hours of Work: Up to 40 hours/week, Monday through Friday. Evening and weekend hours may be required to accommodate business demands and position requirements.
Salary Range/Wage: $65,000 to $75,000

 

The FirstOntario Performing Arts Centre (PAC) is building a team committed to strengthening our understanding of, and our relationship with, our diverse public. We are looking for a strategic, innovative, and collaborative marketing and communications leader to take on the role of Marketing and Communications Manager, a critical member of this team.  

 

ABOUT THE PAC

Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St. Catharines, Ontario, serving the Greater Niagara region. The centre features 4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full-time, and 40 part-time staff and over 100 volunteers. Events showcase music, dance, theatre, film, comedy, speakers, meetings, and community gatherings, ranging from 200-800-person capacity. Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region. The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.

The PAC provides a platform to share the artist’s unique voice showcasing diverse stories, history and lived experiences. We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told. We engage audiences across the Niagara Region by showcasing local, national, and international artists. We also engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts. Our community partnerships are built with Equity, Diversity, Inclusion at the forefront: partnerships with Brock University and various community organizations support work with local Black, Indigenous, Racialized and 2SLQBTQQIA+ artists.

Our mandate includes being a presenter and curator of live performing arts and entertainment, an economic driver for our City and region, and providing a vital support network for Niagara artists and arts organizations.

POSITION SUMMARY

Working closely with the Head of Programming and Marketing (P&M), the Marketing and Communications Manager is responsible for fostering and building on the relationship between the PAC and the public. Responsibilities include leading the marketing and communications team in promoting events, programs, activities, facilities, and branding, by developing and implementing marketing strategies that are analytically driven and aligned with the PAC’s strategic direction.

Using market research and analysis to direct marketing strategies and brand positioning, the Marketing and Communications Manager will develop and tactically roll out customer-oriented marketing campaigns, promotional materials and deliverables on time, and on budget, while meeting revenue targets. Astute financial management is integral to this role.

To ensure marketing strategies are integrative and responsive to the goals of the PAC as a whole, the Marketing and Communications Manager will skillfully collaborate with key positions both within their department and inter-departmentally. The Marketing and Communications Manager is also expected to utilize innovative marketing channels to target new and existing segments and help to drive meaningful audience, visitor, and membership growth and engagement.

To be successful in this position, the Marketing and Communications Manager must be an effective relationship builder who is creative, analytical, self-driven and strategically focused.

KEY RESPONSIBILITIES

Strategic Marketing and Communications Planning

  • Work closely with the Head of P&M to design, develop, and execute multi-faceted marketing and communications strategies that are both customer-focused and data-driven.
  • Oversee the implementation of all public relations efforts on behalf of the PAC.
  • Lead the rollout and execution of marketing campaigns.
  • Establish and manage key performance indicators (KPIs) and metrics.
  • Identify opportunities to further enhance strategic marketing and communications initiatives.
  • With guidance from the Head of P&M, set and administer the annual marketing and sponsorship budget.

Managing Marketing & Communications Team

  • Oversee the work and performance of the team in a manner that promotes working cohesively and collaboratively within the department as well as inter-departmentally.
  • Effectively communicate to the team the department goals and objectives while also seeking to provide them with the tools and resources to perform their respective jobs at an optimal level.
  • In partnership with the Head of P&M, recruit, select, train and develop team members.
  • Mentor, coach, and support team members in their day-to-day responsibilities, and in the achievement of their departmental and job-specific objectives, through effective performance evaluation processes.

Internal & External Contact Collaboration & Relationship Management

  • Develop a close and collaborative working relationship with the Ticketing Services Manager to ensure that box office, marketing, and communications strategies are responsive to changes in market trends.
  • Work collaboratively with various departments to promote the PAC events.
  • Be a key PAC advocate by building strong, effective relationships within the community.

Research, Analysis & Digital Marketing Innovation 

  • Conduct audience research and audit the marketing needs for various departments to produce increasingly effective and innovative marketing programs, campaigns, and initiatives.
  • Oversee and manage the effectiveness of strategies, programs, and platforms.
  • Develop and oversee the integration of digital media marketing strategies.
  • Track and measure the success of marketing strategies and initiatives through robust data and market analysis to provide ROI reporting and strategic direction to all relevant stakeholders.

QUALIFICATIONS

  • At least five (5) years’ experience in a managerial marketing role, leading teams and being accountable for the design and execution of marketing and/or communications budgets and strategies, required.
  • Experience working with audience, ticketing, and CRM systems, required. (AudienceView, preferred).
  • Bachelor’s degree or diploma in marketing, advertising, communications, or a related field, preferred.
  • Experience working for a professional performing arts centre or major entertainment venue, preferred.
  • Established portfolio of media and PR contacts, an asset.

KEY CANDIDATE COMPETENCIES 

  • Ability to build working relationships and meaningfully collaborate with internal and external contacts.
  • Extensive knowledge of marketing strategies, channels, branding and best practices.
  • Strong copywriting, budget development and negotiation skills.
  • Ability to effectively analyze and interpret marketing data.
  • Ability to manage, motivate and evaluate the work of a team.
  • Knowledge of and experience with digital and print marketing, content marketing, and social media marketing platforms and systems.
  • Proficiency with HTML, content management systems, and design software.

OUR PAC EMPLOYEE PROMISE

Working at the PAC means embracing the values of collaboration, creativity, care and continued learning. We offer a robust health and dental benefits plan including an employee assistance program and extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance.

HOW TO APPLY

If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca.

The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity.

At the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard.

We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

Butcher/Meat Cutter

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Position Location:  Niagara Falls, Ontario
Position Reports to: Owner & Operator
Job Type: Full-Time (up to 44 hours/week)
Wage: $25 per hour, to start

WE HAVE AN OPPORTUNITY FOR YOU!

Are you a detail-oriented person who is knowledgeable and passionate about the food industry?! Do you want to be a part of a family-like team dedicated to providing quality meat products to a variety of customers? Well then, we think you need to join our team!

THE POSITION: BUTCHER

Reporting to the Owner and Operator, Butcher/Meat Cutters are tasked with using their skills and knowledge of meat products to perform all tasks associated with preparing cuts of meat for retail sale to our customers. This includes using a variety of tools and equipment to cut, process and portion various cuts of meat, in addition to weighing, packaging, storing and pricing meats.

PERKS OF THE POSITION:

  • A very competitive wage with the opportunity for increases.
  • Both autonomy and support – we’re leaving the meat to YOU! You’re responsible for ensuring that our customers receive the high-quality meats we’re known for, but we’re also here to support you as you grow with our team.
  • Interesting and challenging work.
  • A caring and attentive family-like team environment.
  • Willing to train you!

 You will use your Expertise to:

  • Cut, grind, process and prepare various kinds of meat for consumer consumption (i.e. beef, pork, chicken) using a variety of tools and equipment such as knives, saws, grinders, sausage stuffers, etc.
  • Weigh, portion, package, label and price meat products.
  • Ensure tools, equipment and work areas are kept sanitized, cleaned and maintained.
  • Perform quality inspections on meats and other food products.
  • Ensure proper storage and refrigeration of all meat items.
  • Ensure that all product and service displays are well-stocked and priced accurately.
  • Provide exceptional customer service by answering questions and offering advice.
  • Adhere to all health and safety standards and regulations.

We’d REALLY like to meet you if you have…

 a.  The Qualifications:

  • At least 5 years of experience in food preparation or meat cutting is required.
  • Food Handler Certification required.
  • Workplace Hazardous Materials Information System (WHMIS) Certificate preferred.
  • Must have physical strength, hand-eye coordination and endurance.

b.  The Knowledge, Skills and/or Abilities:

  • Excellent knowledge of meat products, cuts and preparation techniques.
  • Ability to use a variety of tools and equipment safely, such as saws, knives and grinders.
  • Excellent communication skills.
  • Ability to be organized and manage time effectively and efficiently.
  • Ability to multi-task and work under pressure, while always maintaining great attention to detail.
  • Excellent customer service skills.
  • Ability to be flexible, open and adapt quickly; embracing a positive attitude.
  • Willingness to learn and assume other duties and responsibilities.

If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

Commercial/Residential Renovator

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Position Location: Fenwick, Ontario
Position Reports to: President
Job Type: Full-Time
Wages: $23-$25/hour; starting wage dependent on experience
Hours of Work: Up to 44 hours/week, Monday through Friday. Evenings and weekend hours to accommodate business demands and position requirements may be required.

 

WE HAVE AN OPPORTUNITY FOR YOU!

Are you a self-motivated, organized and positive person who loves to transform spaces? Do you want to be a part of a growing team dedicated to providing quality workmanship to all kinds of clients? Well then, we think you need to join our team!

THE POSITION: COMMERICAL/RESIDENTIAL RENOVATOR

Reporting to the Company President, you will be responsible for using your skills and knowledge of construction and carpentry to provide quality work and craftsmanship in both residential and commercial renovation projects, while always ensuring exceptional customer service to all our clients. Organization, accuracy and adaptability are essential to the success of this position.

PERKS OF THE POSITION

  • Competitive wage.
  • Both autonomy and support – you’re responsible for seeing a project through from start to finish; the success of each project depends on your hard work and dedication, but we’re also here to support you as you grow professionally with our team.
  • A company vehicle that you are able to take home.
  • Company cellphone.
  • Interesting and challenging work.
  • A caring and attentive team environment.

You will use your Expertise to:

Ensure the quality completion, from start to finish, of both commercial and residential construction and renovation projects as ordered by Project Managers.

  • Provide exceptional workmanship in all carpentry-related job tasks including framing, drywall, trim, doors and windows, entry level kitchen installations and other various tasks as required.
  • Perform all demolition and general cleanup duties for job sites.
  • Use the proper tools and equipment required to complete project tasks safely and effectively.
  • Work independently or as a team with minimal supervision to accomplish tasks in a timely manner.
  • Adhere to all company specific standard operating procedures and guidelines.
  • Follow all Work Safe Practices while on premises and on

Ensure Unparalleled Customer Service

  • Provide exceptional customer service and maintain a positive, can-do attitude at all times.
  • Consistently and effectively communicate with clients and Project Manager(s) to ensure ongoing client satisfaction.
  • Ensure quality workmanship consistent with industry standards and stakeholder expectations
  • Address all customer concerns in an appropriate manner to ensure the safety, respect and dignity of all parties involved.

We’d REALLY like to meet you if you have…

 a.  The Qualifications:

  • 3-5 years of construction/renovation experience in commercial and/or residential projects.
  • Valid Class G driver’s license, in good standing. Some travel may be required.
  • Carpentry Certification, an asset.
  • Must have own tools.
  • Must have physical strength to perform necessary duties, hand-eye coordination and endurance.

b.  The Knowledge, Skills and/or Abilities:

  • Excellent communication skills with a proficiency in English.
  • Strong organizational skills and the ability to manage time effectively and efficiently.
  • Ability to multi-task and act under pressure, while maintaining great attention to detail.
  • General knowledge and understanding of the various construction trades, tools and terminologies.
  • Strong customer service-oriented skills (i.e. attentive, communicative, empathetic, results-focused).
  • Ability to be flexible, open and adapt quickly in a fast-paced work environment; embracing a “can do anything” approach.
  • Ability to work well alone, as well as in a team environment.
  • Willingness to learn and assume other duties and responsibilities.

 If you think your experience and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.